Customer satisfaction survey

At Ionisos, your experience as a partner is at the heart of our commitment to quality. That’s why we invite you to share your impressions of our state-of-the-art services and technologies, from gamma and beta rays to ethylene oxide and soon to X-rays.

Your feedback is crucial for us to continue to innovate and improve our processes, while remaining true to our approach to sustainable development.

We thank you in advance for the time you will spend filling out our customer survey. It will only take a few minutes of your time and will have a significant impact on how we serve our customers and shape the future of medical sterilization.

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General information

Quality of services

Not likely at all Very likely

Not importantImportant
Specification fulfillment and traceability
Not important
Important
Price of the service
Not important
Important
Flexibility for additional requirement
Not important
Important
Leadtime
Not important
Important
Treatment capacity (pallet/year)
Not important
Important
Technical expertise (R&D support, QA support, etc.)
Not important
Important
Additional services (microbiological validation support, training, etc.)
Not important
Important
Relationship (availability, communication, responsiveness)
Not important
Important
Value for money
Not important
Important

Not satisfiedSatisfied
Specification fulfillment and traceability
Not satisfied
Satisfied
Price of the service
Not satisfied
Satisfied
Flexibility for additional requirement
Not satisfied
Satisfied
Leadtime
Not satisfied
Satisfied
Treatment capacity (pallet/year)
Not satisfied
Satisfied
Technical expertise (R&D support, QA support, etc.)
Not satisfied
Satisfied
Additional services (microbiological validation support, training, etc.)
Not satisfied
Satisfied
Relationship (availability, communication, responsiveness)
Not satisfied
Satisfied
Value for money
Not satisfied
Satisfied

Sustainability

Customer experience